Customer | TMICentral

Welcome

Brent Strehlow

October 2007

How to get out of that rut?

More Podcasts...

CUSTOMER

LEADERSHIP/MANAGEMENT

SALES

FRONTLINE EMPLOYEE

SPEAKER/TRAINER

TESTIMONIALS

Energizing and informative – we’re looking forward to more! This program exceeded y expectations; I feel I have received education and tools that will help me to improve my performance and to help my co-workers come together and create a better service environment. I feel more confident about facing conflict and handling them with a positive method.

Cherie U
Memorial Hermann Hospital

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CUSTOMER

What good are sales if you can’t service the customer?
It is a proven fact that it costs four-five times more to attract a new customer than keep the ones you already have. So how do you perform in the area of customer service? Is service your differentiator in your business? We have programs targeted at external customer service and internal customer service or both. Our programs provide practical tools to create excellence in the experience you offer to customers. Call us today at 866-331-6044 or email us at training@tmicentral.com to discuss your development needs.

Overview of our Philosophy

Our Presentation Style is ...

Personal

We get to know our audience and personalize the material!

Professional

We Value excellence and strive to constantly improve our presentation and content!

Practical

We Target changing behavior by changing attitudes and developing skills

Our Facilitation Style is ...

Participatory

We value interaction and maintain a high level of interaction in our learning. The ancient proverb is true, "To hear it is to forget, to do it is to remember."

Motivating

We use goal setting and reward throughout our learning. It is motivating when participants hear and see the goals that other participants are setting and achieving

Empowering

We use role -playing, group exercises, activities, etc., to build confidence and encourage participants to take responsibility.

Our Communication Style is ...

Credible

We develop credibility with participants quickly by our vast experience and ability to communicate effectively!

Conversational

We talk with your people, not at them or over them. You will find our language to be very user friendly, down to earth, and personal.

Colorful

We use humor, personal examples, anecdotes, stories, etc.

Our Materials Are ...

Customized for Your Company

Your company name and logo will be on the cover of the materials to build value of what your company is providing through TMI.

Application-Oriented

The Materials are application focused in content and form. Every Participant will receive a manual in a binder, spiral, or folder depending on the need for application.

Color Generated Graphics/Video

We use computer-generated graphics because it increases attention, improves memory, and increases the results of the learning. Video clips are also used in some of our programs.