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TESTIMONIALS
Your customer service presentations at the Texas Statewide Conferences kept us so entertained that we almost forgot that we were actually learning! It is a pleasure to work with someone who is so professional and knowledgeable, yet puts the audience at ease to create a relaxed learning environment
Carol Hutton
Texas Statewide Telephone Cooperative
Customer
Customer Service Excellence
Learn what customer service is and how to produce superior customer service. Superior Customer Service increases profit, however it is more than a handshake and a smile. Learn how to handle angry customers, communicate confidently, manage multiple demands, and learn the secrets of creating and managing the expectations. Call today to schedule this dynamic program for your organization!
Learning Goals:
Understand what superior customer service is and why it is important.
Apply five techniques to maintain a positive attitude even when dealing with negative customers.
Learn five listening techniques that build rapport and good-will with your customers.
Discover how to handle the frustration of high customer interaction.
Identify three keys to building a strong customer service team.
Learn how to stay calm, cool, and collected when your customers are irrate or frustrated.
Understand how your attitude impacts your customer.
Apply some great strategies that will elevate you to superior customer service.
Learn the Feel-Felt-Found Technique, see it illustrated, then practice and perfect it.
Identify the six keys to effective telephone customer satisfaction.
Discover how to make a great first impression with a soften technique.
Learn how to turn an angry customer into a happy customer.
Course Version/Length :
1/2 day or 1 day
Class Size (recommended) :
15-20 or Large Group Conference
Assessments/Materials Needed :
Manual, Assessment (optional)
Certification Available :
No
Course Material :
